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Privacy Policy

This privacy policy sets out how Stonegate Carpets uses and protects any information that you give Stonegate Carpets when you use this website.

Stonegate Carpets is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Stonegate Carpets may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2016.

  1. What information we collect

    We may collect, store and use the following information:

    1. Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services including your name, email address, telephone number and postal/ delivery address including postcode.
    2. Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
    3. Information that you provide to us for the purpose of registering with us and/or subscribing to our website services, email notifications and/or newsletters including preferences and interests.
    4. Any other information that you choose to send to us.
  2. What we do with the information we gather

    Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We require this information to understand your needs, to provide you with a better service and to complete a sales transaction. In particular, we may use your personal information to:

    1. Send to you goods purchased via the website, and supply to you services purchased via the website.
    2. Send statements and invoices to you, and collect payments from you.
    3. Internal record keeping.
    4. We may use the information to improve our products and services.
    5. Improve your browsing experience by personalising the website.
    6. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    7. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or by post.
    8. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
    9. All our website financial transactions are handled through Shopify Payment Services provided by Stripe. You can review the Stripe privacy policy at https://stripe.com/gb/privacy. We will share information with Stripe only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
  3. Shopify

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    Payment

    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

  4. Third-Party Services

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

  5. Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  6. How we use cookies

    A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

    We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website and to complete online sales transactions. We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

    We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information and Google's privacy policy can be viewed at: http://www.google.com/policies/privacy/

    Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

  7. Controlling your personal information

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Stonegate Carpets, 17b Stonegate Road, Leeds, West Yorkshire, LS6 4HZ or email sales@stonegatecarpets.co.uk.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

  8. Changes to this Privacy Policy

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.