UK, European & Worldwide Delivery Information
UK Standard Delivery
Samples - We always recommend prior to placing any order that you obtain a sample of your chosen carpet colours to ensure that you are satisfied with the colour, design, texture, pile and height. Whilst we make every effort to ensure all images on our website are as realistic and accurate as possible, due to the differentiation in monitor types/settings and software used this may cause the product colours to appear slightly different in person.
You can order up to 4 Stair Runner or Swatch Samples.
Swatch Samples (i.e. those that are requested and sent directly from the manufacturer), from Brintons Carpets and Ulster Carpets, will be requested and sent out free of charge directly from the manufacturer. Stair Runner samples are free, but we have a small charge per sample to cover postage costs which are sent out from Stonegate Carpets normally within 4 days of order.
Stair Runner Samples (have a small postage cost)
Samples ordered from our Stair Carpets Runners section have a small postage cost per sample.
Some of our Bespoke Stair Runners are made using two or even three different colours of carpets. If you order samples that are made from more than two colours, we will send one fully made up sample and swatch samples of your remaining colour choices.
For example, if you were to order the following two samples,
If you are wishing to purchase one of our many carpet remnants, the delivery charge will vary dependent on the size of the remnant. Carpet remnants delivery pricing will vary between £35.00 & £150.00, should you require confirmation as to how much delivery will be prior to placing an order, please call our sales line on 0113 225 95 35.
Our Standard Delivery service will deliver within 3 to 5 working days where items are held in stock. A member of our customer service team will contact you within 2 working days to arrange a suitable delivery date. Deliveries are made on your requested day between the hours of 8am and 6pm. Where possible we will advise you of approximate delivery lead-times at the time of order. If your delivery may be delayed, we will contact you to discuss alternative arrangements. Should you require a Timed or Special Delivery Service, please contact us for a quote.
Our carriers charge a supplement for delivering to any of the following postcodes:
If you require delivery to any of the above postcodes, please contact us on 0113 225 9535 for a quote before placing an order on our website. Deliveries to any of these postcode areas can take from six or more working days.
European and Worldwide Delivery Information
We would be happy to provide a delivery quote for our overseas customers. We have shipped full width Axminster and Wilton carpets and our Stair Runners to countries as far away as New Zealand and Australia, carpet shipping to New Zealand or Australia from the UK is perfectly achievable using Sea Freight shipping and arrives in approximately 8 weeks after customs clearance. Now countries around the world can take delivery of beautiful British Made Carpets delivered in a matter of weeks.
We have delivered our carpets and Stair Runners to the following countries:
- New Zealand
- We are happy to ship worldwide so please just call us on +44 113 225 9535 to discuss your requirements.
Cancellations & Returns
For information on our Cancellations and Returns policy, please visit our Terms and Conditions page.